To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Select Add Additional Network from the drop-down menu. Need support for other hubs and routers? "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Look for the tab on the back of your hub. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. At least Ive got Sonos working now even though it is at the expense of 5ghz. It can also be used as a VOIP phone through BT Broadband Talk. Connect using the QR code No idea how 2.4GHz can be too slow for any video streaming. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. The bug disrupts the . Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. It never occurred to me that bridge mode would bypass the router section. Enter the username and password for your BT Smart Hub 2 router. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Plug the microfilter into the socket. Web admin interface of the BT Smart Hub 2 router. Were sorry for any inconvenience caused.. Plug the microfilter into the socket. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Make sure you keep your hub on all the time. The router is now displaying hidden ssid. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Read about our approach to external linking. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. It works on my Business Hub 6, in fact it's not even hidden. Sorry, our virus scanner detected that this file isn't safe to download. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Copyright Expert Reviews Holdings Ltd 2023. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. 01-10-2020 BT Smart Scan technology 30-09-2020 Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. 2) ClickWireless. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure it is fully pushed in - you'll hear a click. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. What is the difference between WiFi 6E and WiFi 6? Click a dropdown for your model of Hub. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Use our hub light guide. Thanks. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Guide to 4G Assure. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. 9:11 AM "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Yes its not ideal. Click a dropdown for your model of Hub. It can. - edited What is Smart Setup on the BT Hub? Can anyone shed any light on this? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Weve been experiencing the same frustration with this issue. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Click OK. When the lights have stayed solid blue for two minutes, your hub is ready to go. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. I just tried it with an old, Not sure if it was still broadcasting the SSID. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. - edited Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. ie. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. 11:58 AM. This brings up a hidden page. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . It only fires up when you open a browser. This brings up a hidden page. 6:41 AM. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Steps taken from a post on the BT Community. At the bottom is a setting for Bridging. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. To turn the lights off go to Home, Hub light control. Thats great to here. Been running flawlessly for 2weeks now since running the system in this set up. Cleverly, the security password is the same for both networks and can only be changed for both. Enter http://192.168.1.254 into the address bar to go to the management page. My router is getting blocked despite following all the advice above and anything I could find online. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Connect the cable to the hubs power port, plug it into the wall and switch it on. Find your model. Bridge mode does appear to exist on the Smart Hub. 30-09-2020 This will open the Hub manager. Using the BT Hub Manager Please try again in a few minutes. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". It looks like the 'Bridging' button simply does not work. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. How can I turn it on and off? Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. So some transparency is needed so customers like myself know that this is a commonissue. Vodafone Broadband: Great prices but at what cost? I may try the hardwired solution if things do not move fast. 11:46 AM You'll find it on the back of the Hub if you haven't updated it. No problem. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? I don't think the workaround for modem mode works. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. The lights on your hub will change to green or flashing orange as it is setting up. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). . How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Do I need a WiFi 6E router to use WiFi 6E products? Assuming it will work on the business hub though as it's a visible option. Choose Broadband. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Go to IPv4 Configuration. This will open the Wireless Settings page. We'll send you an e-mail with instructions to reset your password. It should appear as soon as you connect to the Hub and open a browser. It means I have a redundantSonos Move which is incredibly frustrating. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Most of the time my Mac would connect. Understand rental and other basic charges, Enter the admin password. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. To make this change click on Advanced Settings, Wireless. Works fine. ? Manage your account 11-05-2020 Select the Link Configuration sub-tab. All rights reserved. Download the My BT app to check your bill, test your speeds and activate your internet security products. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Change the Hub Gateway IP address to 192.168.2.1 Smart Setup is BT's online set-up wizard. 01-10-2020 Announcements, Guides & Community Updates. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y After raising a complaint with BT I had yet to hear anything from BT. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. This should explain it. This topic has been closed for further comments. Check out our other help articles. Also, it took a number of days for me to find this thread of communication online. 11-05-2020 9:11 AM. Great. Remember your broadband can be activated any time up to midnight, so you may need to try again later. If you have changed it and now forgotten it, you can use the. Check that you're connected to your Hub's network. You should see a box similar to the one shown below. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Trouble connecting? Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Sorry, we're still checking this file's contents to make sure it's safe to download. Forgot to mention the third solution is hard wire a speaker to create the Network. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. So the question remaining is does it actually work on a residential Smarthub? A spokesman for BT told the BBC only a "very small" number of users have been affected. Your broadband can be activated any time up to midnight. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. How are people to fault trace if they dont know all of the possible scenarios? To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. 9:48 PM. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. At the bottom is a setting for Bridging. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. First, you need to connect to the router's web management page, so that you can change the settings that you want. 9h23. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. I also want to be able to repair and modify the frame. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. This will take to a status screen. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This is found on the back of the router and on the removable card. Ask questions and share tips with other people 24 hours a day. Solved! The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Was quite easy to get the money credited to my account after that : ). Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Changing Wireless Modeto 2 didn't fix the problem. Click a dropdown for your model of hub. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Check that you're connected to your Hub's network. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Switched it off on iPhone, instantly worked for the app. Wait a few moments for it to connect. This is so you can learn about some of the most important features of your BT Broadband package. Pretty obviously really if I look at an old BT modem. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Connect your devices - edited Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Navigating ones way through these conflicting accounts is not easy.

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