View my payslip. endobj These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Metropolitan Borough of Gateshead - Wikipedia https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Our housing offices are currently closed to the public. If your repair can't wait until the programme we will carry it out within the normal timescales. Housing Disrepair However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Call us on 0333 050 8887 to start the process or fill in the form. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. %PDF-1.5 At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. As a council housing tenant, you are entitled to a good standard of living. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Some of these repairs need to be inspected before the repair can be done. We are Gateshead Council's Housing Team. Homepage for Gateshead Councils Benefits and Council Tax information If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Background 2. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. This is commonly known as filing a compensation claim for despair against a housing association landlord. Equipment services :: South Tyneside and Sunderland NHS - STSFT PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Council tenants can also be offered evening appointments for repairs from 4:30pm. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. What are the costs and charges at Watergate Court. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. You can create a free account to post activities, services and promote organisation working in Gateshead. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. We will need to look at what has been damaged so please don't throw anything away. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We have guidelines on how long different repairs should take. If so, please keep reading as youre just what were looking for! The council is responsible for most repairs to your home. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Regent Street We hope to reschedule these events at a later date. Youth justice services: North East and Cumbria - GOV.UK To access this support or speak to an advisor, contact Business Gateshead today. Please ask your Neighbourhood Housing Team for details. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. My Housing Account - Gateshead Council Request a FREE property inspection to find out how much your claim is worth. All rights reserved. If we miss an appointment and we didn't contact you, please contact us. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. <> Your Employees Portal - Gateshead Council These include re-fixing toilet seats and repairing minor leaks. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Your Employees Portal - Gateshead Council United Kingdom. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Repairs & Voids. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Wednesday 2nd November 2022. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. 0191 433 3174. housingadvice@gateshead.gov.uk. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. "The garages at Leam Lane had already been condemned, and we were working towards . Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Visit directory. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. New online repair reporting system launched - Gateshead Council Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We will pay compensation for damage which is our fault or our contractors' fault. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Gateshead Council. Planned repairs usually need an inspection before work is done. To keep up to date, why not follow us. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. <> To register with My Housing Account, select 'my account' at the top of the Council homepage. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Unfortunately, this job posting is expired. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. We would not replace all items, only the ones that are required. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. The site has been designed with residents and local groups to ensure it is easy to use. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The contractors are currently repairing seven properties a week. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Repairs update - Housing Team at Gateshead Council | Facebook You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Gateshead Council Housing Services | OurGateshead The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of This includes both small leaks and emergency repairs. Gateshead Council aims to complete the backlog by late March next year. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. You can also claim compensation for the damage that has been caused during repair work. Please continue to be patient, as we are experiencing a high volume of phone calls. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. E6 2JA. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly.

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