Great sale and super quick on delivery. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. - Fred, posted 2 months ago They have scribbled size 7 on it. Still over 300 down! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also ensure all reviews are published without moderation. Purchased 2 pairs of Salomon trainers in different sizes. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Thank you so much. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. All rights reserved. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Stay ahead of the game with the latest trainers and clothing from Footasylum. Since Footasylum doesn't have a customer service number I had to text them. Order placed Sunday afternoon and delivered Monday afternoon. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We also ensure all reviews are published without moderation. Check out what 59,467 people have written so far, and share your own experience. Round and round in circles. Please provide a valid proof of purchase. Code Expires. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! !spoke to Edge lane store about colours in crocs. Treated myself to some new trainers and jogging bottoms in the sale! Email and text communication was prompt and efficient. Beth is Home Editor for T3, looking after style, living and wellness. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. When you purchase through links on our site, we may earn an affiliate commission. Anyone can write a Trustpilot review. Purchased 2 pairs of Salomon trainers in different sizes. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Thanks. Shocking company - bought two items trainers and sliders order value 100.28 never received. Hey MattThanks for taking the time to leave us a review. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Companies can ask for reviews via automatic invitations. Yes. You have 28 days to return your items and you'll need your original receipt or delivery note. They sent me trainers in a damaged box. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. very helpful as Liverpool didnt answer the phone. No greeting, no please, no thank you. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Next time it will be JD SPORTS for my next purchase. Manners cost nothing. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. All in all, satisfied with my purchase and dealings with this shop. Footasylum Discount Code: 10% off Everything. Ordered Nike trainers. Your browser does not support embedded videos. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. We hope to see you shopping with us very soon. Thank you so much. Alpyrex. Verification can help ensure real people write reviews about real companies. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Unable to get in touch with anyone from customer service to resolve issue. 10/10 will not be using footasylum again. Ordered it on Monday and it was delivered on Tuesday. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. 2023 Trustpilot A/S. Hey Getta,Thanks for leaving us a great review. It goes against our guidelines to offer incentives for reviews. Within 5 Days. Perfect from start to finish. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? To start a return, fill out the returns form that came with your order and follow the instructions on the form. Replies to negative reviews in < 24 hours. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. If you'd like to return your order, you can within 14 days of receipt. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. It goes against our guidelines to offer incentives for reviews. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Find out how we combat fake reviews. Perfect from start to finish. It goes against our guidelines to offer incentives for reviews. I was taught to value customers, no matter what job I was in. To contact the Footasylum customer service team, start a live chat on the website. Find out how we combat fake reviews. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. The North Face. Email never arrived so ended up going to a store on crutches to get a refund. I would definitely recommend and will be a returning customer. Over 90 off RRP. Tried to send Crocs back as they didnt fit my daughter. very helpful as Liverpool didnt answer the phone. Wow! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Unable to get in touch with anyone from customer service to resolve issue. Change of mind returns accepted. And would recommend to all my friends amd family. I have worked in retail for over 15 years. Keep up the good work Terry!Thanks so much.Tanya. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Got them cheaper than any other website. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Anyone can write a Trustpilot review. Price was unbelievable for what I got! !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. 27 Feb. At least 30% off in the . The lady at the till was no better. They were dispatched quickly and delivered within a few days to Northern Ireland. Thanks,Rebekah. High performance sneakers, trending streetwear and exclusive product weve got you. Greater than 75%. 2023 Trustpilot A/S. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. This will need to be done within 20-30 minutes of ordering. Never again. Thank you for signing up to . Treated myself to some new trainers and jogging bottoms in the sale! Thanks. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Free return by our courier service. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Great to hear that the parcel arrived so quickly. Was looking everywhere but at her customers. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Did have returns but again no problems, straight forward and quick refund. Companies can ask for reviews via automatic invitations. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Extremely moody.I've never seen such self absorbed people. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. If valid, the page will refresh and your total will be updated accordingly. I can't even point the blame at one member of staff because they were all terrible. You will receive a verification email shortly. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Companies can ask for reviews via automatic invitations. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Ordered standard delivery, was dispatched the next day & arrived the day after. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. It needs to be unworn or unused and still have the original tags. Here are 8 tips for writing great reviews. By using a. I have worked in retail for over 15 years. Delivery to Australia was super cheap and very very fast! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. First and last time I will use this company. Footasylum exchanges are only available in the UK. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Email never arrived so ended up going to a store on crutches to get a refund. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Difficult, posted 2 weeks ago They also offer a WhatsApp device but it doesnt work. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - That is great news about the fast delivery.We hope to see you again very soon. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. In November 2022 I placed an order with FootAsylum and it never came. Was looking everywhere but at her customers. Return an item in The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. It's your job. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. A pop-up box will appear revealing the code. Order placed on Monday standard deliver paid for and the parcel arrived the next day.

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