If you visited our Xcaret Hotels: fotohoteles@xcaret.com Presentation of a valid ID card at our counters is mandatory. My suite overlooked the casa Viento infinity pool farthest from the lobby. We had zero issues with arrival. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Yes, the purchase confirmation can be presented with any of these devices. Take advantage of the business center and free WiFi in public areas. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. It is important to confirm your transportation service at least 48 hours in advance. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Who can I notify if I have special dietary requirements? Get onboard the shuttle and visit it as many times as you want. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. Thank you for contacting the Photo Department at Experience Xcaret. Depending on the operation, transfer could be in a van or luxury bus. Subject to availability. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Remember that pictures are saved in our database for 30 days after your visit. Privacy Terms. The discounts are applied automatically by our system according to the date of visit. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. !DO not buy the photo package!!!!!!!! Fill out this form and one of our agents will follow up on your request. per night. These are both highly recommended. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. She didn't really explain anything. This option is valid only in Mexico. Can I submit my purchase confirmation on my phone and/or tablet? We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). But we purchased the photo package 2 parks & the hotel. Service at every restaurant was never short of perfection. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. We had a great time. Ingresar - Xcaret Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Enjoy truly special moments of fun and relaxation with the . - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. 2.- A list of the albums that are included in your package will be displayed. Yes. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. The park is set up with picture stations. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Is there any type of refund and/or cancellation. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. Yes. Doubletree Boston Andover Hotel. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. La Casa de la Playa. How many times can I download my photos with my download code? Am I obliged to participate in all activities or is it possible to choose some of them? Children from 5 to 11 pay half the price. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. Does admission to Xplor Fuego include transportation? The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Traveling on business? Dec 25 - Dec 26. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. She answered immediately and assisted with even my most insignificant requests. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Yes. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. Copyright Experiencias Xcaret Hotel S.A.P.I. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. If youre a minor, you can ask an adult to drive you. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Rest areas, dressing rooms and restrooms available during your visit. Only adult individuals aged 18+ are allowed to drive. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . A snack bar/deli, a lobby fireplace, and express check-in are also on offer. We are sorry but no. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. 50 Park Plaza at Arlington Street, Boston, MA, 02116. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Display as a link instead, On a PC right-click on the file and select the option to extract. If you buy multiple parks, the pictures taken at the hotel are included for free. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. I have sent multiple difference emails requesting assistance with no response. How can I find out if there is a pick-up service at the hotel where I'm staying? However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. The ramen at Xin Goa was excellent as was the fried rice. Most activities involve water and your camera might get wet. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Do you have a special discount for Quintana Roo residents? The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. What is the minimum age allowed inside the park? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. BUY THE PHOTO PASS! We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. We dont recommend the use of flip-flops or Crocs. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. !My family and I stayed at this hotel for 6 nights. I really recommend this Hotel. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. The price is a bit pricey but worth it for what you get. Do I have to reserve for a specific date? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. 5 floors in property. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. All our current promotions are here, click now. Where is the photo that I downloaded located? Paid for in US $ we received the hotel photos only. There is no limit to how many photos you take and you can then purchase access to download these images. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Customer Service. Rafts through a river circuit paddling with special hand paddles. Can I participate in an activity more than once? What is the maximum number of people allowed on the vehicle? In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Remember that cancellations are managed by the terms and conditions of the cancellation policy. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Casa de la Paz The greatest books ever written are in our library. We invite you to join our program of using biodegradable and chemical-free products! . No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. From $75. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Not the end of the world, but it would have been nice. Yes, activities in Xplor are all family-friendly. Please verify the policy to change the date of visit or cancellations. What happens if I didn't bring along the credit card used for payment? Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. To replenish energy, a delicious picnic will be waiting for you. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Please do not hesitate to let us know through this media when you decide to return to this paradise. Saturdat to Sunday from 9:00 to 15:00 Hours. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Play it safe and take your own photos with I would have.More. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Doubletree Hotels Middleton hotels are listed below. Are these activities allowed to elderly people? If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. 800 006 FOTO (3686) 450 Summer Street, Boston, MA, 02210. Middleton, Massachusetts Hotels from $108 - Hotel Deals | Travelocity No, only TOURS include transportation departing from Cancun or Riviera Maya. Is there a discount for persons with disabilities? Do you have scooters on rent inside the park? Due to the nature of the product we offer, you always have the possibility to view the photos. Very Good 4.0 /5 Review Score More Details. Additional terms may apply. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Fill out this form and one of our agents will follow up on your request. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. *MSI only with participating cards (banks) issued in Mexico. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. If it rains, can I cancel or change my date of visit? If you visited our Parks: foto@xcaret.com Simply click on foto@xcaret.com and choose one of the options to search your photos. It is important to bear in mind that most of our activities need constant physical efforts. The best of a home combined with the best of a hotel. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Yes, it is valid all year but is subject to change without notice. Mercado never disappointed and became a staple for breakfast. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. You can post now and register later. Outside Mexico. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc.

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