They rapidly charged my credit card, then didn't provide the tickets. We may consider other Emergency Circumstances at our discretion. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Abhorrently bad process for handling refunds and rescheduling due to illness. Automatic Refunds After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Might be worth looking into? Just upload its fucking DEATH CERTIFICATE. If enough people do it they'll be investigated. (This can normally be obtained from the transport companys website). is cancelled, postponed or cannot be fulfilled by the. Press J to jump to the feed. Poor service really. Is it cheaper to book online or through a travel agent? It's about $1500 and I have no idea what to do next. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. In event of a Refund Application the English language version shall be the basis of settlement. Confirmation of failure or disruption of the public transport. If they mean no-shows, then so be it. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Abusive partner? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Cannot add tickets to wallet. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If there is a financial failure of any Transport provider. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. What is the Ticketek Marketplace Terms and Conditions for? Where You are the business owner or registered Director, or a member of Your family is. Download the Ticketek App & add your ticket to your wallet now. Clunky unhelpful booking site for Mary Poppins Melbourne. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Are Refundable tickets offered on Gift Voucher sales? Why does Ticketek Marketplace charge fees? So thanks very much! Attendance at business meetings and business travel. Any temporary relocation for work must be for a period of at least 3 months. What the hell is that? Their customer service to follow up and right the problems is poor. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. You can do anything you want if you're the only game in town. A copy of a notice from the examination body, school, college, university confirming the change of date. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). The best person in the world. If there is a financial failure of any Transport provider. Cool, just upload a goddamn police report. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Once got a response to an email because I didnt purchase the ticket wont gi. I would and do prefer not to use their services. Share. We missed the show! Sell tickets directly from your Ticketek Account. How did this happen? When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Absolutely appealing customer service!!!!! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Where You are the business owner or registered Director, or a member of Your family is. No way to recover tickets. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I paid the additional cost in checkout for refundable tickets. Budjerah: 6:00 6:30pm The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Where the examination is being provided by a commercial business (not by an educational board). Can I purchase multiple orders in one transaction? Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? No contact, no reply, nothing.You have stolen money from thousands of people who need it. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. NEVER NEVER again. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I got tickets to a concert from ticketek that got cancelled of covid. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Confirmation that the document cannot be replaced in time for the Booking. Easy as. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). You may also wish to resell your tickets if you cannot use them. What happens to my money when I buy a ticket? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). They agreed I shoudl get a refund, then asked for my account details for the refund. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Would I ever get the tickets! to then often have to go to their desk at the venue to follow up the issues. Why is the price displayed on my ticket different to what I paid? failed the examination previously and had to re-sit. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. You'd think that but I had the same shitty experience with them on this front. I sent a message via the website and got the pdfs a day or so later. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Ticketek routinely mismanages ticket processing which should be simple. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Presented by: IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Anyone has experience getting refunds from them or have advice on what I should do here? All Theatres and productions and sporting events should seek alternative partners. Here are 8 tips for writing great reviews. Lost a baby recently? What gives? I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Sell tickets directly from your Ticketek Account. Change My Location I am trying to buy tickets but it says unable to lock the ticket. On-top of that you cant call anyone to purchase ticketsTerrible. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Attendance at business meetings and business travel. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. The call centre shut the phone to the customer's face.. A doctor cannot be You or a member of Your family. Attend participate in, take part in, use, or be present at. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Safe, Fast and Verified A more suspicious person would say that they know this as it seems they have done it to others on the product review website. This meant that I had to sit & concert was standing room only. I can not believe in this day and age HOW BAD this company is. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Create an account to follow your favorite communities and start taking part in conversations. Are there any age restrictions enforced on my event? Ticketek takes the issue of scalping seriously. Website doesn't work. etc.WHERE IS THE ACCOUNTABILITY? The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> A copy of a notice from the examination body, school, college, or university confirming the change of date. Ltd. All Rights Reserved. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Conditions that are unpredictable and the event is more than two months in the future. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Where documents can be replaced in advance of theBookingor on the day. I will NEVER buy tickets from this company again! Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. We use dedicated people and clever technology to safeguard our platform. As it got closer to Christmas I started to worry, as they were to be presents. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Safe, Fast and Verified Safe, Fast and Verified (This can normally be obtained from the transport companys website). I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Scalping 18. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo I recognise the terms of service were available, but nobody reads those. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Further details in the disclaimer. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Anyone can write a Trustpilot review. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They rapidly charged my credit card, then didn't provide the tickets. How insensitive is that. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Instead I was sent the PDF email after the show. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's the result of a monopoly. We also ensure all reviews are published without moderation. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek is selling for the following venues only. Where a Ticket is offered for sale, sold or Buy guaranteed tickets for sold out events at a fair price. I just resold a ticketek ticket on Tixel. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. IfYoudid not make reasonable alternative arrangements to Attend theBooking. This is such scummy conduct. Can I use a Ticketek gift card or voucher? Hopeless website. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . An incident number or report from the Police or relevant traffic authority. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Maisie Peters: 7:00 7:45pm Ticketek Australia you're a pathetic poor excuse for a company. Proof that the passport has been reported to and cancelled by your Government Agency. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Its a disgrace. Sell tickets directly from your Ticketek Account. How totally useless. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. To read more about Covid-19 please visit our dedicated page here. I received an error message after purchasing tickets. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. What should I do? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. We may consider other Emergency Circumstances at our discretion. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I tried calling, emailing before the show, had I had a response we would have made the show. Buy guaranteed tickets for sold out events at a fair price. Fire A report from the fire service and/or police. etc. Youmade an unsuccessful request for annual leave for the date of theBooking. Immediate household persons living together at the same permanent address. Finally got an answer from them when I contacted fair trading to help. I was certainly given the runaround by others who I had dealt with. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. I will never purchase anything with you again. Almost 90 days and still waiting for my refund back. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. is cancelled or postponed by the provider. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? A copy of the travel warning from the Government Agency. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Adverse weather with no Government Agency warnings not to travel. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Not that they are necessarily wrong, but people often don't comment when things go routinely right. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Zero stars, uselessly run, waste of a time company. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I've bumped the ticket by responding as recently as January 2023.

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