Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. I will then find out why the option is missing. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? Instead we are now facing a 215 fine when we should have be exempted under the first offence rule. . You would think so but I expect the millions in fines looks good on the balance sheet. I have not received a PCN and the only reason I am expecting to receive one is because of your offices response sent Fri 07/08/2015 10:41, to my message submitted online the same day. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! Put your PCN number and vehicle reg in on the next page etc. Would a payzone accept my payment now or should I just wait and see? If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Its my first time. I tried to pay via the website this evening 20.07.2015. In this case, you would receive a 'charge certificate'. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. If you have a specific vehicle, you register its number and you do not need a Tag. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF Theres no web address on the signage, so motorists are paying the wrong charge. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. The lack of transparency on fines and the timing of payment is designed to maximise revenue. Hopefully matter is now closed. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. Lease co have forwarded 2 x penalty fines. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). We subsequently received two penalty charges. Why is there no information at service areas near the Dartford Crossing? The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. Hi, please can you tell me where the signs were located in July of last year? Two months after the incidents. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. The government removed the toll booths to prevent bottlenecks from building up. Just keep following through pages. I rented a car in april at Luton airport for few days of tourism in south of England. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. Hi Folks, Let us know. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. Were you unlucky enough to get a Dart Charge penalty charge notice? Advised them i had already done this and sent proff of payment made on the 8th of Feb. :(, Tommy, The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. They must be making a lot of cash from the new booth-free toll system. We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. NOT a happy bunny! I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. I live 90% of the time in Germany. I will let you know how I get on with the car hire company, although they havent been to helpful so far! Apparently it is, but you need to wait for the charge notice to be sent. If I had of course Id have paid. I dont have any problem paying the toll charge itself. In the first month alone, potential fines amounted to 21 million. Until the 31st of March 2016!!! Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. DART CHARGE. Copyright © 2023 Airport Parking & Hotels. Hello you should contact the Highways Agency and ask how to appeal a ticket. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. Else good bye 1050. If you are not aware that there is a contact being offered then how can you have agreed to the contract to cross for payment? I would appreciate your help. I just tried to pay and got the same, I tried about 10 times and it finally worked ! Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. Keep a copy of any payment advice you receive. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. Just another trick to try and get your money. Dear all, And yet they penalise us if we are unable to be on line. Simply paying when you get back should be okay for a first offence. What should I do? I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. It is free to use the crossing between 22:00 and 06:00. It helps when you want to dispute the penalty charge. No way round this. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. There are no contact details on the charge certificate. Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. First time ive ever been down that neck of the woods. It was their computer system that told me what to pay after entering his registration number!!!! If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. Husband phoned them up and the guy basically said tough you will have to appeal it. I live up north too and there are 10 in my area so no excuses. If the former it seems a very good idea, seems one would win all round. The time given for payment is way too short and the fines are out of all proportion. In this situation, you'll need to contact your PCN issuer and ask if they can tell you your PCN number. I was very surprised. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. Should I be able to pay and avoid a fine. the payment for Dartford Crossing for people from the continent: where is a declaration? Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. if I will not pay within the 27th February? While his Dartfordcrossingtoll site is not asking for money, its likely that some wont be for built with such innocent intentions. If the Dart Charge Penalty Charge Notice isn't paid within 28 days of the offence, then a Charge Certificate is sent and the fine will . Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. Payment should be made by midnight on the day after your crossing. Its a bit sneaky, but last time I had a PCN, I paid 5 for a trial of an online Solicitor called JustAnswer. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. So is this official HA policy? I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Dont know if it is worth paying for it online? This is why we try to play our small part in making it more widely known. Im more angry with myself than anything else :(. I was aware of London congestion zone but not Dartford crossing. I am not prepared to consider paying the Penalty until I have received the notice in writing. Would be great if you can explain and help me understanding thank you. So, what happens if you do not pay a penalty charge notice (PCN) inside the 28 day grace period? At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Unofficial siteswill simply take your money, pocket the admin charge and pay the outstanding toll on the public Dart Charge site regardless of vehicle details. I understand there is the possibility of a 14 day grace period if this is the first offence, however. Oh yes, but will deprive them of millions in lost fine revenue. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. (Didnt know as nobody showed me what they wrote in the system and I also did not signed any document confirming my address). The same happened to me. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. As a result, a Confirm Payment system is in place. Reduced to 35.00 if paid in 14 days. I didnt even know about those charges as it was my first trip around London. My son used the Dartford Tunnel a few weeks ago. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. Hope that helps. If you believe you should not have been issued a penalty charge notice, you can challenge it by I am from Germany. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. The arbitrary 35 fine is proof of that. Surely, they cant accept the payment and still issue a fine? b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. I feel like some sort of criminal now. The chap then advised i had another 7.50 to pay which now clears everything up. No probs Dennis. and do your self a favour credit your account with a tenner! Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. ..Me.. Why I need to pay for some one else? Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge Work for DART do you, George? A charge certificate will be issued if payment is not made within 28 days. I have now made a payment of 5 do you think that I will get a penalty charge?. On returning home today, I have immediately paid for several crossings but there is no way to contact them to let them know that I just couldnt pay for the outward crossing travelling towards Dover as I had no internet access for the following three days and had no idea that the payment booths had disappeared. But far more should have been done to address the change in the system. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. This system stinks of corruption and tricks to get your money. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. Its the best option in your situation. When asking the lady there which dates I am missing the could not tell. Trademark No: UK00003340161. How much will I be fined if I forget to pay the dart charge: The penalty charges are as follows: Non-payment after one day: 70.00. You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement Hoping that I can appeal this. Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. FML! Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. As it is I am now apparently liable for a fine of 2 x 105 pounds. See our section on appeals above. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. contact us page. I received a receipt (attached). I have just returned from travelling in the UK in my car. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. Decision: I can not understand how or why I should be liable for this mistake when I paid the amount requested online. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. Apart from the quote from their nameless spokesman, has this been published by them anywhere? The fine is 70 (with 35 option for early payment) but OP has more than one. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. Hi, I had exactly the same experience about 2 days ago.. Does this mean I will not receive a penalty notice? Are you wondering whether to pay it or dispute the fine? i think its not fair for something we have already paid for . We all should back up if anyone files a case against them. No just use the Payzone finder and make your payment. Many drivers have also complained the system is heavily biased towards those with online access. So it appears that you have to pay twice for the same crossing. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. As I have said, there is a very strong presumption that ,,,,,,,, intended the payment to be for his recent crossing, because he surely cannot have intended to receive a penalty by making the payment against a future crossing instead. We paid both fines and we have receipts. Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. Hi, I received today a penalty as I didnt pay the charge when driving in the Dartford tunnel and 2 weeks later using the Dartford bridge. Husband will not be impressed with me getting a fine!! The sanef Operations customer service number is 0300 300 0120. pathetic service ! If the system is investigated, they will see we have only ever crossed once, and made one payment. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. lick on the underlined words Making a Representation What should I do? Ive added the fact I was distracted because I was on my way to a meeting with Essex social services representing a friend who is applying to adopt.

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