2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). Websites:There are no additional web sites. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Read Also: Sale Of Vacation Rental Property. Desired Settlement: cancellation of contract with no negative credit report filing. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. My points being correct. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. Please let me know what happened or who to contact. The travel prices the salesman RCI, LLC. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Reverse and return back to what we had, and reimburse us for the waste of our time in full. We put down $1200 on our credit card and signed the financing paperwork for the rest. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. He wouldn't take that. 213. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". My husband and I both agree that if we don't get back our $1200 down payment we will chalk that up to a (hard) lesson learned. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. No. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? Offer void where prohibited by law. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. You May Like: What Is The Cheapest Caribbean Vacation. Where can I get more information about the class action lawsuit. At this point I just wanted to get my money back and get out of there. Perhaps, the finest resort community along the Atlantic Coastline. This will surely increase the credibility of your complaint. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. Theyre also applicable regardless of the comments tone. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). How do they get away with this? CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. File Complaint Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Hilton Head Island boasts natural beauty along with a playground of outdoor activities. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. I am old and cannot afford to pay for this time share. Nothing is free. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. I did this for over an hour. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. So he starts to get rude and tells us "so you like wasting all of your money" and stuff like that. Sleeps 8 . So he takes us to another person so we can "check out". Book by 8/15 for travel through 12/15/22. Some. 13 Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. We purchased a timeshare with Palmera. Read Also: Sailboat Vacations In The Caribbean. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Our records indicate the company failed to respond to the one complaint brought to its attention. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If we can verify it in our system, an email will be sent to you with your password. I told them I was waiting on a check from them to pay off my old time share. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Called better business and state of SC. If you enjoy the TUG website/forums or found value in the information you learned from TUG. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. I became a member in 2015 and was generally happy. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. All Rights Reserved. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Verified customer. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. Learn More. Can any body help me? The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. Help please. I just feel so bad for all of the people that get swindled by vultures like these. I should be able to sue myself out of this contract since they did not sell my current time share. We didn't start to look into it more until we got home Sunday night. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. It's clear there is no intention of honoring that. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. So they could either buy it back or he'd just quit making payments, so they let him out of it. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. I have tried multiple times and never receive a response from the request. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. Extra VacationsSM getaways prices are based on a seven-night stay. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. Congrats on finding TUG. 1 complaints for Palmera Vacation Club. When I booked out trip, it took a solid week to speak to a representative. To use our mobile site, please enable JavaScript. We were lucky and did not fall for their lies (in 2011). Our records indicate the company failed to respond to the one complaint brought to its attention. Down and my maintenance fee. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. Report inappropriate content Robert F 2 posts 92. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Often, you can answer the scam-or-not question before you even see the details of a club promotion. They lied about what the points would get us. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. Location. We were still not interested. They sat us down with our salesman in a large room. Unlimited Vacation Club - Members Only Please! This post has been removed at the author's request. Hawaii TAT Broker ID #TA-023-193-6000-01. Rental offer and rental inventory are made available by a Florida licensed entity Panorama Travel Solutions, LLC, whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. Judging by everything I'm reading, nothing has changed and they are still lying. BCA has no information regarding advertising review at this time. This fact does not disparage the company in any way. Palmera Vacation Club has been in contact with Ms. ***** File No. Read full review of Palmera Vacation Club. JavaScript is disabled. However, I cannot afford this. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. This is the version of our website addressed to speakers of English in the United States. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. What is the cost??? 602357907. I called the number they gave me three times to cancel the contract but no one answered. showed us were significantly less than what was actually Offers void where prohibited by law. Some property-based clubs claim, or at least imply, that your membership is an investment. Is this your company? Vacation Club. purchase it back from us. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. He then asked us why we wanted to cancel, and we wanted to be honest so we said that a few simple internet searches revealed a lot of negative publicity about this "company", so we decided it was best if we cancelled. Usage Type Annual . This was enough to scare us away. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. Proudly SupportsTimeshare.com. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. They lie right to your face and then remind you that nothing they say is legally binding! He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. He started to get pushy when he got into his sales pitch. I called in late November and was told that my dates were not open to call again in January. Read full review of Palmera Vacation Club. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Keep in mind, a timeshare is not a financial investment. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Like all the other complaints prior to me. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Does anyone else have experience with this and any advice? Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Recommended Reading: Best Places To Invest In Vacation Rental Property. Contributions should be appropriate for a global audience. Already have an account? Palmera Vacation Club Company. Our credit is being held hostage by Palmera Time Share. Buyer Beware!!!! My husband and I are both smart people and we feel so foolish that we jumped into this. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. Creating memorable vacations for our members. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. Has that happened to anyone else? You must log in or register to reply here. We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. product but we could spend more $ and upgrade. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. Please let me know about a class action lawsuit against Palmera if one exists. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. After all, it's not their money but yours. Theyre selling pie in the sky, and Marie Callender is better at making pies. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. To be updated with all the latest news, offers and special announcements. Hang onto your paperwork. After checking in we were paired up with the salesman. File a complaint. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. It has been over 9 months. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. sonyasample@gmail.com. Sign up for free now, Sign up for free to participate on the website. No: TAR-6309. My wife and I was deceived and lied to, they are good at what they do. Bottom line: Palmera VC is a scam. The lady I spoke too had no interest. Avoid doing business with Palmera. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Your contribution should be yours. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Need to find a different location? more, You seem to have JavaScript disabled. In We purchased a 3000 point timeshare for $12, 500 from Palmera Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. After the tour, we had to go back to the office and he kept trying to convince us. There are no exact matches available. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. Contacts:There are no additional contacts. Also Check: Free Vacations For Cancer Patients. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. OMG!!! the 2 timeshares we were trading in would be sold and that we I am still suffering with cancer issues and cannot pay my medical bills. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. The complaint has been investigated and resolved to the customers satisfaction. Save. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. wisconsin. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. They responded recently they dont purchase timeshares. Others, however, ask you to pay big up front for some promised future benefit. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? The BBB has this "company" graded an F with a multitude of unresolved complaints. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. With points, you have the utmost flexibility with booking trips where and when you want. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. Write reviews, ask and respond to questions, | I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. We tried to fight it at that time, but we had signed a contractual agreement. Our ETA was just after 5, so I wanted to call in. Feb 28, 2023 7:27 pm EST. get quotes and more. Palmera Vacation Club has resolved 1 complaints. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. Desired outcome: And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. Rental: CST: 2081369-50. When you buy a timeshare, its an investment in your family and quality of vacations. Theres a lot of noise out there. I want to close my bank account in hopes of getting away from these vultures. Palmera Vacation Club Timeshares for Sale For Sale Search Now Filter results Map View List View Sort By 0 Palmera Vacation Club Timeshares Sorry! No travel service of real value is ever free. I've left messages and emails for Joe P. & Sheldon Stanhope, none of which have been returned and they are never available. BBB reports on known marketplace practices. We stayed at the Island Links and attended a timeshare presentation.

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