'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Sellers should use our automated online confirmation process. Dont think you would be the lucky one. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Viagogo has advised customers who cannot attend a rescheduled event. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. This charge is in addition to the amount originally paid for the tickets. South Australia's Consumer . use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. He described one category of representations as having been made on an industrial scale. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 First, don't use Viagogo. arrow_forward. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. viagogo AG is registered in Switzerland, Company No. To share your thoughts or ask a question, visit the CHOICE Community forum. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. 6.10 Notices. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. We will also add sales or value added tax on our fees as applicable. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Viagogo ranks 177th among Tickets sites. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. According to the consumer group Which?, Viagogo's terms and conditions say . "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Checked for accuracy by our qualified fact-checkers and verifiers. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. NSW Fair Trading investigating Viagogo for unlawful behaviour. We take no responsibility for such issues. 2.12 Seller Payment. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. ! The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Read more: The switcheroo could mean a currency conversion fee from your bank. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. you might incur adebt to the Commonwealth. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Provide documentary evidence with your request to support your claim. I bought 2 blackpink ticket a month before the concert for 550eur per person. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. If you dont know the location of the office processing your application, send the completed form to your. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 6.8 All Sales are Final. ! By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Cloudflare Ray ID: 7a293b3f6b3e1afb Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. How do I unsubscribe from your newsletter? The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Dec-23-2017 03:49 PM. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. 2. -Skip the queue - buy your tickets in just two taps. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. 7.1 Ownership of Intellectual Property. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert.

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