After that, you should start receiving push notifications from the Authenticator app. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . These logs can contain personal data such as email addresses, server addresses, or IP addresses. I test on 6.1.3. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. A: This is a known issue on iOS 13+. To switch your personal account over to notifications, you'll have to re-register your device with the account. Its essentially the same process you went through when you set up the account originally. The app requires your consent to use biometric or facial recognition instead of entering the PIN. How-To Geek is where you turn when you want experts to explain technology. After you tap the Contoso account tile, the verification code is visible in full screen. Fortunately, Microsoft Authenticator provides a backup and recovery option. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. More info about Internet Explorer and Microsoft Edge. We previously sent these notifications only through email and SMS. Run at startup. I have submitted feedback logs using Incident ID:UE5893G if it helps. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. - last edited on You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. You don't need Microsoft Account. Q: How is my location information used and stored? Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Have personal and work Authenticator use. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. Also, my MS Authenticator does not receive any notifications. It works for me. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Microsoft Account unfortunately has been removed from Google play store. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. When I go back to the iOS app, I get stuck. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: My one-time passcodes are not working. You can use this feature on a device where your work or school account isnt added. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. This minimaldata is needed to keep the app updated and secure. Some information from your storage is collected to diagnose the issue. Then sign on with recovery account to do the restore. Whenever I try to enter a MS service (e.g. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Q: I lost my device or moved on to a new device. Learn and ask questions on how to implement MFA. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Two-step verification requires proving two things--a thing you know, and a thing you have. Please try the above suggestion and if there's any update, feel free to let us know. Q: Is registering a device agreeing to give the company or service access to my device? Q: Will my employees or students get to use password autofill in Authenticator app? Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Draw over other apps. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Password autofill won't sync work or school account password for your users. All rights reserved. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. View network connections. On these devices, Authenticator is automatically registered as a device administrator. If you know a SECURE download site with the old APK please tell me. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Read the contents of your storage. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Make surethe accountisregistered for passwordless andisjoined to you work or school. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. If your question wasn't answered here, we want to hear from you. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Then, select Settings and scroll down to the Notifications section. but the amazing thing is they can reach other web-pages like google or Yahoo. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Q: Are Apple Watch or Android wearable devices supported for Authenticator? Whenever I try to enter a MS service (e.g. For your work or school account, your organization decides whether or not to allow one-click notifications. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. You must have an Authenticator app installed on your device in order to use it. Q: What ifAutofillis not available for me in Settings? https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Contacts and phone. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Shop your favorite products and well find the best deal with a single click. It was in the way more than I used it so I turned it off. Reinstalling doesn't work either. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. We found that theres no way to export all your accounts, and then import them onto a new phone. It can also be used to sign in to apps and websites that support Microsoft Authenticator. I am now receiving notifications as expected and all approvals are working. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. This permission is required for sending notifications. These modes can prevent apps from sending notifications. A: Here's the full list of permissions that might be asked for, and how they're used by the app. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Authentication app is not working correctly. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Unlike a password, we don't want you to remember this number. Open the app, go toapps top-level menu, and then select Send feedback. Make sure the app is turned on to use sound or to vibrate for notifications. What can I do? I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. 05:53 AM More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. However, I now get three notification sounds after approving the request. You could search it on Google. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Answer. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. 05:34 AM. Q: Why do I only get notifications when the app is open? I also cannot find a code to enter on my laptop from the app. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Unfortunately, I receive the notifications to the old phone. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Choose the account you want to sign in with. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. What might be the issue? Both features have been available on Apple products for years. introducing new interoperability features, Do Not Sell or Share My Personal Information. Q: What if my employee or student has multiple work or school accounts? This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. This data is stored on your device and can be removed by removing your account. tnmff@microsoft.com. On Android, Microsoft recommends allowing the app to access location all the time. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. iPhones also require that you have an iCloud account. You have to re-create your 2FA accounts on your new phone manually. Please remember to mark the replies as answers if they help. I have been trying to log in to my Microsoft account on my new laptop. Oct 06 2018 I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Check if your devices get notifications when the app is open or closed. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. Of course they are. Definitely would like to see the one-time bypass feature in Azure MFA. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. There is no alternate method since Phone/Text are disabled. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. I haven't been able to figure that out. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. To remove an account from your old phone, open Microsoft Authenticator on it. For me it was not required to remove settings or the whole app to solve it. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Used to scan QR codes when you add a work, school, or non-Microsoft account. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. Check that your phone is not running any malware likearootkit for example. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Then sign on with recovery account to do the restore. There is no QR code to scan on my laptop using the authenticator app. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. A: Verified IDs are issued directly from your organization or a website. Can I continue authenticating using the app? On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Contact your admin to fix this issue (uniqueness validation). What should I do? Next, youll need to install Microsoft Authenticator on your new phone. Q: How do I make Authenticator the default autofill provider on my phone? Follow the Android prompts to grant that permission. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. after changing that the notifications are prompt on my android. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Here, we suggest to try the following suggestions to see if it is working.1. If you are still not able to add your account, please reach out to your admin. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. Select Security info in the left menu or by using the link in the Security info pane. Most accounts provide backup codes you can use if youve lost or damaged your phone. The Authenticator app is not required for all accounts. Hi everyone. Oct 06 2018 Q: Do notifications work for non-Microsoft accounts? This article answers common questions about the Microsoft Authenticator app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Q: Why does the app request so many permissions? link. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. You need to accept the notice of this data collection when you use the app for the first time. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. What should I do? Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. You can turn App Lock on or off on the Authenticator Settings page. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Based on my knowledge, if you want to older version APP, you could download apk file and install it. In such case we would suggest you to uninstall and reinstall the app once and check. If you have an Android device, the ID.me Authenticator app is the best option. A: Make sure the date and time on your device are correct and are being automatically synced. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. What are the steps? You can use Autofill to sync and autofill your passwords on your iOS and Android devices. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. How do I set up my accounts in Authenticator again? Setting up SMSto receive verification codes. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. Azure side(work) never sends notification to authenticator. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Would be very grateful for some help. Just turn on theScreen Capturesetting in Authenticator and restart the app. The accounts that were backed up from your old phone will be transferred to your new phone. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app.

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