(HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. I even got suggested to get a new mouse. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Click Continue to hide the hints and view the remote computer screen. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. You can edit the tracking speed, edit cursor size and color, and more. Brilliant! Sometimes an error message will appear, and sometimes it won't. is a KNOWN ISSUE?Gregg. Your solution OFFICIALLY ends the nightmare. "Cant you just use VNC or something similar?" If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Try It Free Buy Now. Apply, and voila, the cursor is visible again and the remaining pointers are still white. However, it is not a default/standard feature included with all Splashtop plans. 1. Splashtop wired xdisplay not working is a very common issue for Android OS users. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Think this help any others like me. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. Click or a mouse, which will open up to visit the house, but if i can The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. Sadly, 720px is the highest resolution currently supported by the driver. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. This is not the case. In the sample illustration below, it is shown as enabled. I decided to let MS install the 22H2 build. Select Google Chrome and click Uninstall. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. console session, and then switch to the RDP session, then Splashtop & RDP If so, you may need to enable an HID emulator. 2. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Change), You are commenting using your Facebook account. Solution 2: Relaunch Elements Organizer Close Elements Organizer. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Thanks for leaving your comments, youre right it might help others! No, Splashtop does not monitor your web traffic while remotely accessing a work computer. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Did you seriously think I was unaware that other remote support tools exist? I did not need ANY other steps to prove that. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. connect with Splashtop, you should Not log to the windows login of the Console Launch the file manager from the control bar. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Our team reviewed the video. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Privacy Policy. Mouse pointer disappearing when using splashtop for extended display. And thats it. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) We dont have this problem inside the FW with any combination of machines. Thanks Gregg. 5. This has been bugging me since recent windows update. Splashtop Personal app introduction; Hot Topics. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. If I choose Console, the user gets kicked out as expected. After they install and run the app, the experience is the same. You should try it some time! They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. and was challenged. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Thanks! This is indeed helpful, thank you so much. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. And for this you can use Flexihub software. Ive tried every driver, policy changes, and display setting changes. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. response? What are some of the best ones? Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Find out why 20 million people use Splashtop and try it out for yourself today! All i did was google remote desktop mouse pointer disappears and this article showed up. With Remote Desktop as a published Citrix app, though, its been grating. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." AnyViewer is a safe and reliable remote access software for Windows. It is so frustrating when it disappears . RDP is NOT open to the Internet in general). thanks! With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Based on your instructions I dug out an alternative fine grained solution. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. When youre done with the session, just click the End session button at the left of the footer toolbar. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Look for the "+" SOS icon when you start the app and tap it. I added a "LocalAdmin" -- but didn't set the type to admin. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Click " Additional mouse options " on the right side of the screen. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. Is there a solution for the Mac users with the same problem? Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. I realized I messed up when I went to rejoin the domain Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! not really a solution but can help debug/address the issue. As you try to remote in using Splashtop into the console session, the RDP will disconnect. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Automatically lock remote computer when disconnected. "My response frustrated you because you were under the cosh" is incorrect. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. If the display remains blurry/fuzzy, try restarting the remote session. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. This black screen will linger for a few seconds, and then the app crashes. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. USEFUL" comment is USELESS because you failed to read the scenario correctly. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Is there a way i can do that please help. Step 4. 1=on, 0=off. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. When you begin the session, the remote computer screen will open in a window on your computer. Now hopefully you understand why i said "can you use VNC?". Step 3. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. The user goes to the web page and downloads and runs the app. As long as you do NOT log into the Windows Go to your Splashtop web consoleto manage your account. That would be the only reason I can think of for someone to say that. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Splashtop recently released update versions. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Adjust your cursor speed, mouse wheel settings, and scroll line options. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. I say its a good compromise. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. See all Splashtop remote access and remote support solutions. From the interface, you'll see a list of all remotely-accessible devices. There are some additional options under the Settings menu. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer.

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