2. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. The total price was $1405.95. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. In my eyes I trully beleive you are a rip off company. Received a correct order confirmation but when the tickets came in they moved me to a different section. We encourage you to monitor your bank and email for further updates on your order. HORRIBLE experience. They take your money, and you have no valid tickets. From A to Z, Vivid Seats customer service is fantastic. She says no digital. Melinda, your concerns are absolutely valuable and matter to us. Ratings and Reviews 4.6 out of 5. If you have any questions about the refund process, feel free to reach out to our Customer Service. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. I feel sorry for other customers who have lost a lot more money than we did. We could not access or find on Ticketmaster and vivid customer dis-service. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . After all, I selected that I wanted "2" tickets not "1". Sign up to receive our free weekly newsletter. Vivid seats is such a scam!!! All they say is their sry, well so am I! Here are 8 tips for writing great reviews. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. You advised that you arrived at 7:50 PM. They refuse to give a refund due to sending the tickets prior to showtime. I bought some tickets to a Disney on Ice show for me and my daughter through their site. As of Oct. 13th 6:38 pm I am unable to access my tickets. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Just go through Ticketmaster or the event website directly. I had to call to verify that these seats are in fact in different rows one behind the other. Save. They are efficient, professional and the price is always right. 5 Weeks later changed their policy!!! I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. If there is more I will do that as well lost time and money. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. The tickets are yours now to you have to figure out what to do. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. FAQ. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Suite 800. We encourage you to reach our to our online support team by sending us DM on social media. Ordered tickets for Gary Allan concert last September. I simply want a partial refund because I feel that is fair. I never used them before but I know many people who have. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. We absolutely value your feedback and apologize for the stress this may have caused you. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Group tickets DO NOT need to have electronic tickets. I'm very disappointed in Vivid Seats. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Eugene was very helpful with my questions. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] People need to understand that VividSeats works against you. If I purchase both sets, will the seats be together? greenthumb47 , 2022-08-02. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Going to more events with Vivid Seats gets you to more events. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. He was quick to answer my questions and quick to book my tickets. Abel helped me and made the process easy. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Your transaction is secure, and you also get a full refund for canceled events. Agreed! The third party did not send us the electronic tickets. Address: 111 N. Canal Street. Click here to get notifications about new complaints of Vivid Seats. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! We value your privacy. I just want the Tickets I spent over 2 thousand of my hard earned money on. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. BS. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. It asked how many tickets I wanted which I selected two. 07-12-22 at 5:57 A.M. 2023 Trustpilot, Inc. All rights reserved. It goes against our guidelines to offer incentives for reviews. That means the seats were $351, not $264. He reassured me of any concerns I had and was very patient with me. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We would like the opportunity to turn this around for you. It offers a 100%. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. The seller is not responsible for paying shipping fees. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. They deserve to go bankrupt as they cost me $800. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. "We have currently put them on 'No Rating' while they investigate the complaints and . Disgusted. Ticket master from now on! Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! The sale of these tickets even violates Virginia state code which states: 59.1-466.6. First time using Vivid Seats to get tickets. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. They deserve to go bankrupt as they cost me $800. Her personality was fantastic and the whole experience was just perfect. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. No refund offered!! Do not use Vividseats!! Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We're serious about getting you to the live events that you love. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. There were no humans to talk to to get my tickets before the event started. Terrible customer service. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Could never get the tickets. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I complained and they advised these were upgrade tickets and no refund would be issued. First received an e-mail asking me to call because there was an issue. I bought my tickets 5 months before the show. Sometimes the choice seems insufficient to customers. I have read many many complaints about the 'fake' guarantees. I called Vividseats and was told there was nothing they could do. Yes. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I never will again. It also assists sellers who have tickets and want to sell them safely. Get buying tips about Ticket Websites delivered to your inbox. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Good Grief. My experience is consistent with those reported on BBB. We are absolutely sorry to hear what you experience. When I went on their "live chat" to inquire, they didn't respond at first . Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Repeatedly asked to speak to manager and he refused. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I will always use vivid seats when getting my tickets. These were special seats, including dinner and first 2 rows on the dirt. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. The staff are even more amazing. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. One arrived by mail with a "Lot 16" other was delivered electronically. This was an absolute nightmare. and go to stub hub and . Gain trust and grow your business with customer reviews. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Overall, my experience was very positive. Great service. Especially since Vivid. I called 2 seconds after I saw the $960 total. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Submit a complaint and get your issue resolved. In this guide, I will be reviewing Vivid Seats in detail. On December 13, 2022, I received the tickets from Vivid. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He was very polite, professional, kind, and made the process very easy! Avoid this site and their markup fees! I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. It told me the section of the tickets but not the exact seat numbers. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Bought 6 tickets and only 4 were transferred. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. He was absolutely fantastic at his job. For further help, send us a direct message. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid Seats is an independently owned and operated online marketplace. Thank you for sharing your feedback, Gregory. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. We also ensure all reviews are published without moderation. 100% Buyer Guarantee is a complete falsity. Wed, 11 May, 2022 at 5:09 PM. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I don't expect they are willing to give an apology. It is a safe and secure process. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. A refund or seats in RTC4. We have a 100% Buyer Guarantee. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Couldnt cancel that ticket either. This changed due to Covid, but we did not get a refund because it was getting rescheduled. It guarantees your tickets will be valid and arrive in time for the event. Patient, reassuring, and kind -- why I will use this entity again! Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We'll get you there. This Yelper's account has been closed. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Definitely recommend. Vivid seats has been getting scammy lately. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I am very disappointed in not being able to attend the show. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. We use dedicated people and clever technology to safeguard our platform. We were also told that the tickets would show up within 48 hours on the event. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. We understand how this may be upsetting for you. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". All for the seller, not for the customer. The site didn't show the total of $632.10 until after I purchased the tickets. SO basically, they lied in the e-mail, and lied that replacements were offered. and their online chat system is useless. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Vivid Seats ranks 25thamong Ticketssites. A link has directed you to this review. We paid about $500 for the tickets in total. Vivid seats is horrible. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. The support team was very friendly, knowledgeable about the event, and got me great seats. My tickets were not released until 1 week before the show. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Desired outcome: We lose as a result of your opportunistic business model. In one order, my tickets arrived via email within an hour or so. We were refused. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Is SeatGeek Legit? Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. I do expect a responce and an apology for this overcharge. Long story short I never received the parking pass and had to pay in full at the gate. I was unsure on how this all worked. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Heads up. We launched @recap.email and legal webhooks. We apologize that you didn't receive the tickets you requested, Charlotte. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. How do I know I can trust these reviews about Vivid Seats? These seats sell for $35.00 each. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Products used:Tickets for an upcoming football game. Dont EVER use vivid seats for any purchases. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Companies can ask for reviews via automatic invitations. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Don't EVER use vivid seats for any purchases. 3 for $533.58. And in checking with the Keillor show I found that the show was not sold out! Vivid seats sucks. The 21st was spent on the phone trying to aquire our tickets. Our content is intended to be used for general information purposes only. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. How do I determine the seat numbers for a ticket listing? On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). This will surely increase the credibility of your complaint. I used their site this morning to purchase two tickets to a show. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. and then vice versa on the inventory thing. Had rented a room just for this event. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media.

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